At Crystal Carpets, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website or contact us about our services.
1. Information We Collect
We may collect and process the following data:
- Your name, phone number, and email address
- Your address (for quotations or fitting services)
- Details about your enquiry or the services you request
- Website usage data (such as cookies and analytics)
2. How We Use Your Information
We use your information to:
- Respond to enquiries and provide quotes
- Deliver our carpet and curtain fitting services
- Arrange appointments and communicate with you
- Improve our website and services
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data. We may share your information with:
- Trusted suppliers or subcontractors where necessary to complete your work
- Service providers who help us operate our website or business
- Legal authorities if required by law
4. Data Storage and Security
We take appropriate measures to protect your personal data from unauthorised access, loss, or misuse. Your data is only kept for as long as necessary to fulfil the purposes outlined in this policy.
5. Cookies
Our website may use cookies to improve your browsing experience and analyse website traffic. You can choose to disable cookies through your browser settings.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict how we process your data
- Withdraw consent at any time
To exercise these rights, please contact us using the details below.
7. Contact Us
If you have any questions about this privacy policy or how your data is handled, please contact:
Crystal Carpets
Email: crystalcarpets@gmail.com
Phone: (01494) 721573
8. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page.